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How We Handle Your Information

When you open an account, deposit through bKash or Nagad, or play a round on our tables, we collect and protect the data needed to run your session securely.

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DATA SAFEGUARDS

How We Protect Your Privacy

We apply technical and operational controls to keep your account data secure from the moment you register through every bKash deposit, Nagad withdrawal and gameplay session. Understanding how we handle information helps you make informed choices about what you share and how you interact with our platform.

Encryption in Transit

Every page you visit, every payment you submit and every API call between your device and our servers travels over an encrypted channel so intercepted traffic cannot be read. Your bKash PIN and Nagad credentials never reach our database.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. Analytics cookies help us measure which games get the most traffic. You control all three categories from your browser or from the cookie banner that appears on your first visit.

Account Retention

While your account is open we keep transaction history, game logs and support tickets to resolve disputes and meet audit requirements. After you close your account we retain records for the minimum period local regulations require, then securely delete them.

Your Rights

You can request a copy of your data, ask us to correct mistakes in your profile, withdraw consent for marketing messages, or request full account deletion. Contact support with your username and the action you want; we confirm once it is complete.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct an error in your profile, or request that we delete your account and associated records, our support channels handle privacy queries the same way they handle payment or technical questions. Requests are processed in the order received, and we confirm completion once the change is applied to your account.

Live Chat Open the chat icon in the bottom corner of any lobby page and tell the agent you need help with a privacy or data request. They will verify your account and log the inquiry for our compliance team to action.
Email Support Send your data request to our support inbox from the email address registered to your account. Include your username and a brief description of what you need changed, accessed or deleted so we can route it correctly.
Account Settings Log in, navigate to your profile page, and review the privacy toggles for marketing messages, session notifications and third-party data sharing. Toggle off anything you do not want active; changes save instantly.

Privacy Policy Answers

We collect your mobile number, email address, date of birth for age verification, and payment details when you add bKash, Nagad or Rocket as a deposit method. Device identifiers and IP address are logged to prevent duplicate accounts and detect fraud.

Yes, but only the minimum required. Payment processors receive transaction amounts and your wallet identifier to complete deposits and withdrawals. Game studios receive a session token and bet history for the rounds you play, but not your personal contact details.

Clearing all cookies will log you out and reset your language and layout preferences. If you only want to block analytics or advertising cookies, use the cookie settings panel to turn off those categories while keeping session cookies active.

We retain transaction records, identity verification documents and gameplay logs for the period required by local record-keeping rules and anti-fraud obligations. Once that retention window closes, we securely delete your data unless you reopen your account.

Contact support via live chat or email from your registered address, state that you want a data export, and provide your username. We verify your identity, compile the records, and send you a file within the timeframe local privacy law requires.

We post the revised policy on this page and notify active account holders by email or an in-lobby banner. Continued use of your account after the update date means you accept the new terms. If you disagree, close your account before the effective date.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.